Interaction with public authorities: activities via a website or app of public authorities or public services for private purpose consisting in accessing by the respondent information about himself/herself stored by public authorities or public services; accessing by the respondent information from public databases or registers (such as information about availability of books in public libraries, cadastral registers, enterprise registers); obtaining by the respondent information (e.g. about services, benefits, entitlements, laws, opening hours). Data refer to the last 12 months before the survey. The data source is the annual EU survey on the use of ICT in households and by individuals.

Activities via a website or app of public authorities or public services for private purpose consisting in requesting by the respondent official documents or certificates (such as graduation, birth, marriage, divorce, death, residence certificates, police or criminal records). Data refer to the last 12 months before the survey. The data source is the annual EU survey on the use of ICT in households and by individuals.

Making an appointment or reservation by the respondent via a website or app with public authorities or public services (such as reservation of a book in a public library, appointment with a government servant or a state healthcare provider) for private purpose. Data refer to the last 12 months before the survey. The data source is the annual EU survey on the use of ICT in households and by individuals.

Websites or apps of public authorities or public services: websites concerning citizen obligations (e.g. tax declaration, notification of moving), rights (e.g. social benefits), official documents (e.g. ID card, birth certificate), public educational services (e.g. public libraries, information on the enrolment in schools or universities), public health services (e.g. services of public hospitals). Data refer to the last 12 months before the survey. The data source is the annual EU survey on the use of ICT in households and by individuals.

Examples of possible issues: website or app was difficult to use (e.g. it was not user-friendly, the wording was not clear, procedure was not well explained); technical problems experienced when using website or app (e.g. long loading, website crashed); etc. Denominator: Individuals who used internet within the last year. Data refer to the last 12 months before the survey. The data source is the annual EU survey on the use of ICT in households and by individuals.